A. DATA PROCESSING RESPONSIBLE:
The felgsara.com website is owned by Sara Felgueiras, responsible for data processing, with the email address hey@felgsara.com.
B. PURPOSE, LEGITIMACY, AND DURATION OF DATA PROCESSING:
PURPOSE
Manage user registration on the platform: We will use your data to identify you as a user and allow you to access its various features. iremos utilizar os seus dados para o identificar como utilizador e para lhe permitir aceder às suas diversas funcionalidades.
Development, compliance, and execution of the purchase and sale contract: Collecting your data to contact you; managing product payments; activating fraud prevention mechanisms during the purchase period; handling returns and inquiries about item availability, as well as product reservations; invoicing and providing invoices related to purchases made through our platform; ensure the use of the card/gift voucher; process the order (preparation and shipment).
To address requests or inquiries made in the context of customer support: We only process data that is essential to manage or resolve your request/inquiry. Só tratamos dos dados que sejam imprescindíveis para gerir ou resolver o seu pedido/solicitação
For marketing purposes: Data collected for this purpose aims to enable the sending of personalized information about our products, conducting promotional activities, and sharing publicly shared photos or images on our social networks, whenever you give your explicit consent for this purpose.
Functionality and quality analysis to improve our services: By accessing our platform, we will process your navigation data for analytical and statistical purposes. In certain situations, we will conduct quality surveys and actions to understand customer satisfaction levels and identify areas for improvement.
Processing of complaints, regulatory processes, pre-litigation processes, or exercising rights in judicial proceedings.
LEGITIMACY
This processing is necessary according to the terms that regulate the use of the platform, allowing us to manage your registration.
Data collection for this purpose is necessary for the purchase and sale or service contract you enter into with us. Some data processing related to the purchase process will only be activated because you request or authorize it, and in these situations, your consent legitimizes the data processing.
We believe we have a legitimate interest in responding to your requests or questions. When your contact is related to exercising your rights as a citizen or consumer, our legitimacy to process your data is based on compliance with our legal obligations.
Your consent legitimizes data processing for this purpose. We have a legitimate interest in profiling the information we have about you to show you personalized information and to process the data you provide for this purpose, as it allows us to improve your user experience and access information according to your preferences.
We consider there is a legitimate interest in processing your data for this purpose, as the goal is to improve the user experience and offer a higher quality service, which will benefit you.
We will access your data to process complaints submitted by you, as well as for out-of-court and judicial processes in which we are involved.
DURATION
We will process your data for the duration of your status as a registered user.
We will process your data for the time necessary to manage the purchase of products or services you have acquired, including returns, complaints, or claims associated with the purchase of the product or service.
In the case of payment data you have asked us to store, we will process this data until you decide on your purchase.
We will process your data for the time necessary to respond to your request or inquiry.
We will process your data until you unsubscribe from the Newsletter, and, in the case of participating in promotional actions, up to six months after the end of the action.
We will use your data for the time we conduct the quality survey or a specific action, or until we anonymize your navigation data.
We will use your data during the litigation and for the time necessary to fulfill legal obligations, especially regarding complaints.
Your data will always be processed for the strictly necessary period to fulfill the corresponding purpose. Subsequently, they will be retained for the period in which liabilities arising from that processing may arise.
C. RECIPIENTS OF YOUR DATA
To fulfil the aforementioned purposes, it is necessary to allow access to your data to Sara Felgueiras and third parties who support us in the services we offer, such as financial institutions, fraud detection and prevention entities; technological and digital service providers; logistics, transport, and delivery service providers; service providers related to marketing and advertising.
D. RIGHTS OF THE DATA SUBJECT
- Right to access the data we have about you. que dispomos sobre si;
- Right to information about the purpose and legal basis of the treatment; the retention period of personal data; the criteria used to define it or the procedures provided for the periodic review of the need to retain personal data, if applicable, even in third countries or international organizations.
- Right to rectify your dataquando when they are not correct;
- Right to delete personal data you provided to us when it is no longer necessary for the purposes for which it was granted or when we are no longer legally authorized to process it.
- Right, to request the deletion or limitation of the processing of your data; in certain situations, you can request that the processing of the data be temporarily suspended or that it be kept beyond the necessary time.
- Right to withdraw consent; if you have given consent for the processing of your data for any purpose, you have the right to withdraw it at any time.
- Right to request data portability; when the legal basis for the processing of your data is your consent or the execution of the contract, you have the right to request the portability of your personal data. This means you have the right to receive your personal data that you provided to us in a structured, commonly used, and machine-readable format, to transmit it to another entity without hindrance from us.
- Right to object to data processing when it is based on our legitimate interest.
- Right to lodge a complaint with the competent data protection authority, particularly the National Data Protection Commission, at the following email address: geral@cnpd.pt.
E. CHANGES TO THE PRIVACY POLICY
If necessary, we may change the privacy policy. In that case, you will receive a notification through the platform, by any available means, and we may also send you a message to your email address when the change is significant. We also advise you to stay updated, checking our privacy policy whenever you find it appropriate.
F. INFORMATION ABOUT COOKIES
We use cookies and similar devices to facilitate the navigation of our customers on the platform, understand how they interact with us, and, in certain cases, show them advertising based on their browsing habits.